Exos Dive Shipping Info
* Due to covid and on-going shipping delays Exos Dive nore its employees can guarantee shipped items will arrive on time, it is out of our control*
Exos Dive ships via USPS, UPS and Fedex. If items are in-stock they will be shipped the same day. For most orders Exos Dive will use the most cost effective method of shipping when utalizing free shipping. Most items will arrvie within a week of shipping.
To qualify for free shipping the order minimum must be $25 prior to taxes or other shipping charges to qualify.
Exos Dive reserves the right to change modify or disscontinue the terms of the free freight policy at any time. Free shipping only applies to items brought direclty on exosdive.com
If an item qualified for free shipping and is returned, the item will be charged a restocking fee equal to the total ammount of shipping charged and removed from the method of returned funds.
Free Shipping is not available on the following goods: DPV's, Weights, Cyldiners, Used or Clearance Items, or any other abnormally large or heavy objects.
California Ocean Sports LLC, Exos Dive and Exosdive.com strongly suggests that buyers purchase the appropriate insurance value for their order as California Ocean Sports LLC, Exos Dive and Exosdive.com is not responsible for lost packages or any damage resulting from shipping carriers' or buyers' handling. However, we do everything we can to assist in package recovery, including filing inquiries and investigations with the shipping company (USPS, UPS, or Fedex. We have partnered with these companies specifically because they offer the most reliable service available. If you receive your order and any item(s) is/are damaged, you must keep all of the packaging (box, packing material, bag, etc). We will not be able to warrant any damage claims without the original packaging.
Exos Dive Return & Exchange Policy
Return & Exchanges: You have 182 days from the date of invoice to return merchandise for full refund, then we'll give you another 182 days (364 days in total) to return for exchange or store credit as long as you haven’t used it, and it is in like new condition with original packaging. If any shipping charges were incurred, they will not be refunded.
Defective & Incorrect: If a product is received defective or incorrect, please let us know as soon as poossible by emailing Returns@exosdive.com we will do whatever possible to resolve the issue.
Return Item As Used: Did you already use the product but still want to return it? Exos Dive allows many qualifying items to be returned even if used, up to 182 days of date of invoice for full store credit. A refund is issued in form of store credit only. Items must be in as-new-condition and returned with all parts, and packaing to be eligable for return.
How do I return an item as used?
- Send an email to Returns@exosdive.com with (Product information, invoice number, and reason for return)
- Upload pictures of item (up to 3 images).
- Provide a detailed description of the condition of the product.
Items that qualify for “Returned as Used”
- Computers
- Gauges
- Masks
- Fins
- Snorkels
- Lights
- Knives
- Reels
Ship all returns to:
Exos Dive
Att: Return's Dept
1290 W San Marcos Blvd, Suite 102, San Marcos, CA, 92078
Exos Dive Terms & Conditions
During the return you will need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD’s, and DVD’s cannot be opened (due to copyright laws). We will pay the replacement-shipping fee (only in the Contiguous 48 United States). Our Return Policy is not applicable for commercial, bulk orders, or custom sized, or ordered products.
